Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

• Information you provide directly: when you purchase goods or services, create an account, submit an enquiry form, book a farm tour, or subscribe to communications. This includes your name, email address, phone number, business name, billing address, and payment details.
• Information collected automatically: when you visit our website, we may collect your IP address, browser type, pages visited, time spent on pages, and referring URL via cookies and similar technologies.
• Information from third parties: we may receive information about you from third-party platforms including HubSpot (CRM and forms), Google Analytics, and social media platforms where you interact with our content.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, enquiries and service subscriptions
• Communicate with you about your account, orders or service schedule
• Send marketing and promotional communications where you have opted in — you may opt out at any time
• Generate anonymous, aggregated insights about our customer base to improve our services
• Verify your identity and check for fraudulent activity
• Comply with legal obligations under Australian law

We do not sell, rent or trade your personal information to third parties for their own marketing purposes. We do not spam our customers and honour your right to privacy.

3. Disclosure to Third Parties

We engage third-party service providers to perform functions on our behalf, including:

• Payment processors: for secure credit card and payment authorisation
• CRM and marketing platforms: HubSpot, for managing enquiries, contact records and email communications
• Analytics providers: Google Analytics, for understanding website usage
• Delivery and logistics: to fulfil produce replenishments and service visits

Each third party is only permitted to access your information to perform their specific function. They are not authorised to use your data for any other purpose.

Authorities: Greenspace will disclose information to police, banks or other relevant authorities where we suspect fraudulent activity or are required to do so by law. Many such checks are conducted carefully by members of our customer service team.

4. Cookies & Tracking Technologies

Our website uses cookies — small text files stored on your device — to improve your experience and analyse site usage. We use:

• Essential cookies: required for the website to function correctly
• Analytics cookies: via Google Analytics, to understand how visitors use our site
• Marketing cookies: to measure the effectiveness of advertising campaigns where applicable

You may disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

5. Information Security

We take the security of your personal information seriously. Measures we use include:

• Secure Sockets Layer (SSL) encryption for all data transmitted through our website
• State-of-the-art encryption and firewall technology for data stored on our servers
• Restricted access to personal information within our organisation on a need-to-know basis

You are responsible for maintaining the confidentiality of your login credentials and account information. Please sign out and close your browser after each session when using shared devices.

6. Your Rights & Access to Your Information

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Request deletion of your personal information, subject to our legal obligations
• Opt out of marketing communications at any time via the unsubscribe link in any email or by contacting us directly
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your information

To exercise any of these rights, please contact us at info@greenspace.com. We will respond within 30 days.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting or reporting requirements. When information is no longer required, we take reasonable steps to destroy or de-identify it securely.

8. Links to External Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at greenspace.com/privacy-policy. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

For any privacy-related questions, requests or complaints, please contact us:

Further information about your privacy rights is available from the Office of the Australian Information Commissioner at oaic.gov.au.